Frequently Asked Questions (FAQ)

1. How long does ordering take?
Orders typically take around 1 to 3 weeks to process, depending on local logistics and customs clearance (e.g., for shipments from Korea, Japan, Thailand, etc.).

2. How long does shipping take?
Once all items arrive, orders will be shipped based on the payment order. Shipping usually takes about 1 week.

3. What are the delivery options?
We offer:

• SF Express (courier service)

• Self-pickup at our Kwun Tong store

For detailed SF Express shipping fees, please refer to:
https://www.sf-express.com/hk/tc/dynamic_function/price

Delivery timeline:
Under normal circumstances, parcels are delivered within 3-5 business days after dispatch. 👍

4. Can I modify or cancel my order?
If you need to make changes after payment, please contact us via Facebook Inbox, and we’ll assist you.
However, once the order is shipped, modifications or cancellations are not possible.

5. Can I change the delivery address?
Once the order is shipped, delivery details cannot be changed or canceled, so please ensure all information is correct.

6. What should I do if my received package doesn’t match the order?
Please contact us via Facebook Inbox within 3 days of receiving the parcel, and we’ll assist with the issue.

Note: In case of any disputes, our company reserves the final decision-making right.